Terms & Conditions of Trade (T&C)
The following constitute Seamless1’s general Terms and Conditions of Trade. All orders for Products or Services placed with Seamless1 Hair Extensions are subject to these T&C regardless of the channel used to place the orders. Seamless1 reserves the right to alter these T&C as and when necessary. The onus is on the Customer to check the company’s updated T&C.
Orders may be placed by visiting the websites www.seamless1.com where Customers may pay for Seamless1 Products by direct bank transfer, PayPal or credit card. PayPal and credit card payments incur a surcharge covering the transaction cost at market value, which are currently 3.5% and 1.5% respectively. These surcharges shall be altered as necessary. Credit card holders are subject to validation checks and authorisation by the credit card issuer. Seamless1 reserves the right to charge customer credit/debit cards provided prior to or after dispatch of their orders. In the event of suspicious/fraudulent transactions claimed, the Customer agrees to allow Seamless1 to provide all details of the transaction – including personal information and shipping details – to the relevant authorities for further investigation.
Seamless1 will endeavour to dispatch all orders within 24 business hours of receiving the Customer’s payment, subject to stock availability. Order delivery will be made to the address submitted by the Customer upon creation of their profile or placement of order. Seamless1 does not accept PO Box addresses for deliveries. Delivery times quoted by Seamless1 are merely indicative and depend on external factors such as traffic conditions, customs clearance and carrier availability. Seamless1 shall not be held liable under any circumstances for any losses incurred by Customers as a result of delayed delivery. Unless agreed otherwise in writing by Seamless1, the Customer pays all shipping, import, clearance, and other costs.
Seamless1 dispatch all orders with independent courier services who may require the customer to be present at the delivery address to sign for their delivery. If the courier company fails to deliver to the customer’s address for any reason, Seamless1 reserves the right to charge the customer the cost incurred to redeliver, store the goods, return them to sender, and re-send again.
All returns must be pre-authorised by Seamless1 within 7 days of shipment. Seamless1 shall not accept any returns made once the original packaging or the Products have been opened. The cost of returns is covered by the Customer, and Seamless1 will only credit the cost of the items returned after deducting the shipping cost, regardless of whether this cost was charged to the Customer or not. Any items returned to Seamless1 that are not in their original, brand-new condition and without the accompanying proof of purchase, shall be returned to the Customer at their own cost and no credit will be issued. As hair extensions are classed as “Human Products”, health and safety regulations restrict businesses from selling open/used packages.
In the case of authorised returns, shipping costs are not refundable, and return shipping costs are at the Customer’s expense.
International Customers must ensure there is no restriction on importing Seamless1 Products into the country of delivery, and are responsible for organising customs clearance and paying any taxes and duties incurred. Should the Customer fail to clear the goods in their country of delivery, Seamless1 will only refund the amount received upon deducting the freight charges incurred for the delivery and collection of the goods to and from the destination. Seamless1 may elect at liberty to have the goods destroyed if the cost of returning them exceeds the amount originally paid to Seamless1.
The company reserves the right to issue a credit or refund to the Customer when Products are unavailable for deliveries.
All risks associated with the Products become the Customer’s responsibility once the goods leave the Seamless1 warehouse. The Customer must therefore organise their own insurance to cover goods in transit and until they are delivered to them.
By placing orders with Seamless1, the Customer agrees to have their credit card on file charged for the transaction, unless alternative payment has been arranged. If any Customer account becomes delinquent, the Customer agrees to pay all costs incurred by Seamless1 to collect their payment, including but not limited to mercantile agents’ commission, late interest and legal fees, in addition to the cost of the products.
In the event that a Customer has overdue bills to Seamless1, the latter reserves the right to allocate funds paid for new orders against the old overdue account and decide at liberty whether to fulfil or cancel the new orders.
All Intellectual Properties associated with Seamless1, S1 and Peptame advertising materials, including but not limited to images, videos, logos, posters, banners and flyers etc, whether provided in soft or hard copies, remain the sole property of Seamless1 and must be returned to the company upon request. Customers must discontinue using the Seamless1, S1 and Peptame names, IPs, logos and images once their collaboration with Seamless1 has been terminated and/or as and when requested by Seamless1.
Most of Seamless1 Products, especially the Tape Hair Extensions, Nail Tip Hair Extensions, I Tip Hair Extensions, Peptame, and Keratin Treatments are Professional Products that must only be purchased and applied by qualified hairdressers. Seamless1 accepts no liability whatsoever for claims made by any third party using the products.
Any challenges experienced by end customers must be managed by the Salon, the Hairdresser, or the Wholesaler who has purchased the Products from Seamless1. Seamless1 will only assist the Qualified Professionals or the approved Wholesalers in troubleshooting any challenges with Products purchased directly from Seamless1.
Products and Care
Swatch colours are merely indicative and actual colours may vary between batches. Seamless1 Hair Extensions require maintenance with Seamless1’s specially-formulated Haircare Range. Use of other products is not recommended, with such use performed entirely at the Customer’s own risk.
Hair extensions are delicate products and require special care. Customers are reminded to be mindful of aftercare instructions and educate their clients to achieve the best results and maximise enjoyment of the product.
Should a Customer experience a challenge with any Seamless1 Product, they must notify Seamless1 within 7 days and fill in an After Care Service Form with as much details as possible to be returned to Seamless1 for assessment. Seamless1 reserves the right to request the Products be returned to Seamless1’s warehouse for assessment and testing. No credit will be issued if the Product is deemed ok by Seamless1, or if the damage was due to the client not following Seamless1’s after care instructions.
Salons & Hairdressers Obligations
Salons and hairdressers must ensure that their clients have read, understood, and Signed Seamless1’s waiver form before application of Seamless1 extensions. They must also explain the after care process so clients can achieve the best enjoyment with their extensions. Failing that, the Salons & Hairdressers must manage any challenges their clients might have and Seamless1 accept no liability whatsoever when Seamless1’s recommended after care instructions are not followed and a waiver form is not signed.
Seamless1 will only guarantee the hair if the recommended after care instructions are adhered to.
Training and Cancellations
Seamless1 provides training to certain types of Customers, or Customers purchasing certain product packages. Should the Customer cancel a training session more than 24 hours after booking it, Seamless1 remains at liberty to cancel the session without booking a replacement. In such cases, Customers forfeit their chance to a free training session, and Seamless1 may charge the Customer to book a new training. The cost will cover the trainer’s fees, travel and accommodation costs, if applicable.